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Extended service agreement (renewal) - advance parts replacement - 1 year - shipment - response time: NBD - for P/N: PAN-PA-3050
Main Specifications | |
---|---|
Product Description | Palo Alto Premium - extended service agreement (renewal) - 1 year - shipment |
Type | Extended service agreement (renewal) |
Service Included | Advance parts replacement |
Location | Shipment |
Full Contract Period | 1 year |
Response Time | Next business day |
Designed For | P/N: PAN-PA-3050 |
General | |
Service Included | Advance parts replacement |
Location | Shipment |
Full Contract Period | 1 year |
Response Time | Next business day |
Details | |
Service & Support | Extended service agreement - advance parts replacement - 1 year - shipment - response time: next business day ¦ Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Product info support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year |
Compatibility Information | |
Designed For | P/N: PAN-PA-3050 |