RSA Security - RSA Basic Support

Technical support - phone consulting - 1 month - 9x5 - response time: 2 h

Manufacturer:

RSA Security

Part #:

NW-LR-SFP-10GBE-B1

UPC:

N/A

Replacement Product:

N/A

Product Condition:

New

Price: CALL

Total Available: 0

Qty:

Main Specifications
Product Description	RSA Basic Support - technical support - 1 month
Type	Technical support
Service Included	Phone consulting
Full Contract Period	1 month
Response Time	2 hours (for critical issues)
Service Availability	9 hours a day / 5 days a week
General
Service Included	Phone consulting
Full Contract Period	1 month
Response Time	2 hours (for critical issues)
Service Availability	9 hours a day / 5 days a week
Details
Service & Support	Technical support - phone consulting - 1 month - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 1 ¦ Technical support - phone consulting - 1 month - response time: 4 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 1 month - response time: 8 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 1 month - response time: 12 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 4 ¦ Product info support - e-mail consulting - 1 month - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - web support - 1 month - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 month - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 month

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