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Technical support - for FireEye Endpoint Security HX Virtual Appliance 2502 - phone consulting - 1 year - 24x7 - response time: 30 min
Main Specifications | |
---|---|
Product Description | FireEye Platinum Support - technical support - for FireEye Endpoint Security HX Virtual Appliance 2502 - 1 year |
Service & Support | Technical support |
Service Included | Phone consulting |
Full Contract Period | 1 year |
Response Time | 30 min |
Service Availability | 24 hours a day / 7 days a week |
Software Title | FireEye Endpoint Security HX Virtual Appliance 2502 |
General | |
Type | Technical support |
Service Included | Phone consulting |
Full Contract Period | 1 year |
Response Time | 30 min |
Service Availability | 24 hours a day / 7 days a week |
Software | |
Software Title | FireEye Endpoint Security HX Virtual Appliance 2502 |
Installation Type | Locally installed |
Details | |
Service & Support | Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 15 designated callers / severity level 1 ¦ Phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - 15 designated callers / severity level 2 ¦ Phone consulting - 1 year - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - 15 designated callers / severity level 3 ¦ Phone consulting - 1 year - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - 15 designated callers / severity level 4 ¦ E-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday - 15 designated callers ¦ Web support - 1 year - availability: 24 hours a day / Monday-Sunday - 15 designated callers ¦ Web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year |