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FireEye - FireEye Platinum Support

Technical support - for FireEye Endpoint Security HX Virtual Appliance 2502 - phone consulting - 1 year - 24x7 - response time: 30 min

FireEye
2502HXVA-PTM-1Y
N/A
N/A
New

Price: $1,800.00

Total Available: 0

Product Description

Additional Details

What's Included

Specifications

Main Specifications
Product Description FireEye Platinum Support - technical support - for FireEye Endpoint Security HX Virtual Appliance 2502 - 1 year
Service & Support Technical support
Service Included Phone consulting
Full Contract Period 1 year
Response Time 30 min
Service Availability 24 hours a day / 7 days a week
Software Title FireEye Endpoint Security HX Virtual Appliance 2502
General
Type Technical support
Service Included Phone consulting
Full Contract Period 1 year
Response Time 30 min
Service Availability 24 hours a day / 7 days a week
Software
Software Title FireEye Endpoint Security HX Virtual Appliance 2502
Installation Type Locally installed
Details
Service & Support Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 15 designated callers / severity level 1 ¦ Phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - 15 designated callers / severity level 2 ¦ Phone consulting - 1 year - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - 15 designated callers / severity level 3 ¦ Phone consulting - 1 year - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - 15 designated callers / severity level 4 ¦ E-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday - 15 designated callers ¦ Web support - 1 year - availability: 24 hours a day / Monday-Sunday - 15 designated callers ¦ Web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year

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